Refund policy

No questions asked 30 day return policy

We want you to love your Great American Canvas bag! If you do decide to send it back, we include a shipping label in every shipment so you can ship it back on our nickel. If you lose the label, email us at customercare@greatcanvasbags.com and we will email a label to you.

We have a 30-day no questions asked return policy, which means you have 30 days after receiving your item to return the item with the included return label or to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You should receive a return label with your shipment. The easiest way to return an item is to use the return label sent with the shipment. Otherwise, please contact us at

customercare@greatcanvasbags.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Our contact details:

The Great American Canvas Co

5034 Steffani Lane

Houston, TX 77041

Email: customercare@greatcanvasbags.com

Phone: 832-244-6535